Building Public Trust in 2026: A Q&A on Government Communication with Mindy Piatz, Principal at Brady Martz 

Public trust remains one of the most critical assets for government organizations. As expectations continue to evolve, constituents want timely updates, clear explanations, and transparency around how decisions are made and resources are managed. 

To explore how government entities can strengthen public trust through effective communication in 2026, we spoke with Mindy Piatz, Principal and Government Practice Segment Lead at Brady Martz. She shared insights on today’s communication environment, practical strategies for building credibility, and why strong internal processes matter just as much as public-facing messaging. 

Q: Why is public trust such an important focus for government organizations right now? 

Mindy Piatz: Public trust directly affects how communities respond to decisions, initiatives, and even challenges. In 2026, constituents expect more than basic updates. They want to understand the reasoning behind decisions, how funds are being used, and what outcomes leaders are working toward. 

When communication is clear and consistent, it reinforces credibility. When it is unclear or delayed, it creates confusion and skepticism, even if the underlying decisions are sound. 

Q: How has the government communication environment changed in recent years? 

Mindy: The pace and reach of information have changed dramatically in the past few years. News cycles move quickly, social media platforms allow information to spread instantly, and communities have more access to data than ever before. 

These shifts mean governments need to be more intentional. Messages must be timely, accurate, and easy to understand. Leaders also need to be prepared for questions and feedback, because communication is no longer one directional. 

Q: What key trends are shaping government communication in 2026? 

Mindy: There are three trends we see consistently. 

First is the demand for greater transparency. Constituents want visibility into budgets, priorities, and outcomes. Sharing financial information in a clear, accessible way helps build confidence, even during difficult periods. 

Second is the growth of two way communication. Communities expect opportunities to ask questions and provide input through public meetings, online tools, and social platforms. 

Third is the heightened expectation for clarity and accuracy. Misinformation can spread quickly, so governments need a consistent strategy to share verified information promptly. 

Q: What are some best practices governments can use to strengthen public trust through communication? 

Mindy: Proactive communication is one of the most effective tools. Sharing information before questions arise demonstrates accountability and helps prevent misunderstandings. 

Using plain language is also critical. Financial data, policy changes, and project updates should be explained in terms constituents can easily understand. When information feels accessible, people are more likely to engage with it. 

Consistency across communication channels is another key factor. Messages shared through websites, newsletters, public meetings, and social media should align to reinforce accuracy and credibility. 

Q: How can data and reporting support stronger communication with the public? 

Mindy: Data plays a powerful role when it is presented thoughtfully. Dashboards, charts, and well organized reports help constituents visualize progress and understand how decisions are being made. 

Data driven communication also helps explain the rationale behind decisions. When leaders can clearly show the numbers and trends guiding their choices, it builds trust and reduces speculation. 

Q: Why is creating opportunities for dialogue so important? 

Mindy: Trust grows when people feel heard. Listening sessions, surveys, and open feedback channels allow leaders to better understand community concerns and priorities. 

Even when decisions are difficult, constituents are more likely to accept outcomes if they know their voices were considered and questions were addressed thoughtfully. 

Q: What role does internal communication play in effective public messaging? 

Mindy: Strong internal communication is essential. Teams need access to the same information, a shared understanding of goals, and clarity around how updates will be communicated externally. 

When internal communication is aligned, staff are better equipped to provide consistent answers and support public confidence. It also reduces the risk of conflicting messages. 

Q: How does consistent communication build trust over time? 

Mindy: Trust is not built through a single announcement. It develops through steady, reliable communication. When the public consistently sees accurate information shared clearly and concerns addressed in a thoughtful way, confidence grows naturally. 

Consistency shows commitment and professionalism, which are foundational to long term trust. 

Q: How does Brady Martz support government entities in strengthening public trust? 

Mindy: Clear communication starts with strong financial reporting, accurate data, and well defined processes. At Brady Martz, we help government organizations improve reporting practices, strengthen internal controls, and present financial information in a transparent and accessible way. 

We work closely with municipalities, counties, school districts, and state agencies to ensure the information they share is grounded in reliable data and supported by sound processes. When leaders have clarity behind the scenes, they are better positioned to communicate with confidence and build trust with their communities. 

Final Note 

At Brady Martz, we partner with government entities to help them communicate clearly, operate efficiently, and lead with confidence. From financial reporting and internal controls to strategic guidance, our professionals support public organizations as they navigate evolving expectations and build lasting trust with the communities they serve.